Frequently Asked Questions
    Shipping
  1. Where do you ship from?
  2. Do you really offer FREE shipping?
  3. When will I get my order?
  4. Can I pick up my order?
  5. Can I get Overnight Delivery?
  6. How soon will my order ship?
  7. Can i use my own UPS or FedEx account?
  8. Do you ship to Canada?
  9. Do you ship Overseas?

    Placing an Order
  1. Can I place an order on the phone?
  2. Do you have any stores?
  3. Can I get a Sample?
  4. Can I choose the tint pattern inside the envelope?
  5. Can I order an Odd quantity?
  6. What is the minimum envelope order I can place?
  7. How do I cancel my order?

    Payments
  1. Can I send you a check?
  2. What happens if my Credit Card is rejected?

    Postal Rules
  1. What is the smallest envelope that I can mail?
  2. How do I design a Business Reply Mailer (BRM)?
  3. What is the extra postage rate for square envelopes?

    Printed Envelopes
  1. Can you print my return address?
  2. I need more than just my name and address printed?
  3. Can I print on the back of the envelope?
  4. What file types do you accept?
  5. Can I have blank lines or an Endica printed on my envelope?
  6. Digital vs. Offset Printing
  7. Ink Colors
  8. Bleeds
  9. RUSH Printing
  10. Why don't you offer small print runs on window envelopes?

    General Envelope Information
  1. Will your envelopes go through my laser or ink jet printer?
  2. What size envelope do I need to fit my card or insert?
  3. What is the actual size of the envelope?

    Custom Envelope Sizes
  1. Do you make custom envelopes?

    Returns
  1. I don't like the envelopes I purchased, how do I return them?
  2. Can I exchange my envelopes for a different size or color?
  3. Can I return Clearance Items?

    Sales Tax
  1. I'm a ReSeller. Do I need to pay Sales Tax?
  2. We are an Illinois Non-Profit. Do we need to pay Sales Tax?

    Privacy Policy
  1. What do you do with my information?
  2. Do you offer a Newsletter with coupons and sales announcements?


  3. Q: Where do you ship from?
    A: We are located in Evanston, Illinois which is a suburb of Chicago. This means we are placed in almost the middle of the country and can easily ship to any coast.


    Q: Do you really offer FREE shipping?
    A: All envelope and paper orders that are shipping to the continental United States receive Free Standard Shipping. Standard shipping depends on the size, weight and shipping destination of your order. We will ship your order by either USPS First Class Mail, USPS Priority Mail, FedEx Ground or UPS Ground. Since we pay for the shipping we reserve the right to choose the best method we can find. You can always choose to upgrade your order to a faster shipping option.

    HI, AK and PR Orders: Please note that we DO charge for shipments to Alaska, Hawaii or Puerto Rico.


    Q: When will I get my order?
    A: Our orders generally ship from our Chicago Midwest location. In general, it takes 5 days to get to the west coast and 3 - 4 days to the east coast. Orders shipping to Illinois and Indiana usually arrive in 1 day. Check out our UPS Zone Map to get a better feel for the standard delivery times for your location.

    Note: If you need your envelope order by a specific date then please consider upgrading your shipping to one of the UPS expedited shipping options. Please feel free to give us a call to discuss your shipping options.

    Please see our Shipping page for more information.


    Q: Can I place an order on the phone?
    A: Yes you can always place your order by phone. Contact us at our Toll Free number: 888-526-8438 or our local number: 847-425-1070.


    Q: Can I send you a check?
    A: Yes. We are happy to accept your company or personal check. Please mail the check and your order information to:

    Office Express, Inc.
    2401 Main Street
    Evanston, IL 60202
    (847) 425-1070

    Please print out a copy of your shopping cart to include with your payment so that we are sure which products you need.

    Please Note: that your check will need to clear the bank before we can ship your order.


    Q: What size envelope do I need to fit my card or insert?
    A: Generally, you should select an envelope that is a little larger than your card or insert. The dimensions given on our website are the outer dimensions of the envelope. Once the envelope is folded the inside of the envelope will be a little smaller.

    Example: If your card is 8 x 8 in size then we recommend that you select an envelope that is 8 1/2 x 8 1/2.


    Q: What is the smallest envelope that I can mail?
    A: The smallest envelope size that can be mailed at the standard letter class rates is 3 1/2 x 5. The smallest envelope that we sell that fits this specification would be an A1 envelope (3 5/8 x 5 1/8) or a #4 Baronial envelope (3 5/8 x 5 1/8).


    Q: Do you make custom envelopes?
    A: Yes we can make up a custom size envelope for you. Please give us a call or email us at: sales@envelopesexpress.com with your envelopes specifications and we will get a quote right back to you. Please note that depending on the paper and size of envelope our minimum order for custom envelopes is between 5000 and 20000 envelopes.


    Q: Can you print my return address?
    A: Most of our envelopes can have your return address printed on the envelope face in either the upper left corner (corner card) or in the center of the envelope face (Business Reply). We can also print your address on the back flap.

    Please note: that we are generally limited to two colors and that black is considered a color.


    Q: I need more than just my name and address printed?
    A: We can, of course, print your logo or additional text on the envelope for you. Simply email us with the details of what you need printed and we will get right back to you with our thoughts. In general, it does NOT cost extra to print more lines of text on the envelope face.


    Q: Can I print on the back of the envelope?
    A: Yes you can print your logo, address or any other text on the envelope back. Either on the flap or the body of the envelope. There is no extra charge for printing only on back of the envelope.

    Please note: We can print on both sides of the envelope for you but this will require an additional charge. Please contact us via email or phone so that we can discuss your needs and to provide you with a price quote.


    Q: Will your envelopes go through my laser or ink jet printer?
    A: In general, most of our envelopes are Laser and Ink Jet compatible. On each product page we show if an envelope is Laser/Ink Jet printer compatible. Keep in mind that although some envelope paper is Laser or Ink Jet compatible the paper itself may be too dark to work for you. An example would be Black or Dark Red Envelopes. While the paper is capable of running through your printer the dark color of the envelope paper make it nearly impossible to actually print on the envelope. Please feel free to give us a call to discuss your envelope project.


    Q: Do you have any stores?
    A: We do not maintain any retail stores. We are an internet retailer.


    Q: Can I pick up my order?
    A: Yes. We are always happy to have our local customers from the Greater Chicago Area pick up their envelopes from our warehouse in Evanston. Please place your order online (or via Phone) and select PICKUP as the shipping option in the shopping cart. On the payment screen is an order notes box where you can send us a note telling us when you would like to pick up the envelopes. Please feel free to call us for directions. Sorry but we can not accept walk in traffic, we are not a store and are NOT setup for customer browsing or payments.


    Q: I don't like the envelopes I purchased, how do I return them?
    A: We want you to be happy with your envelope purchase. If you simply do not like the envelopes then you are welcome to return the envelopes to our plant within 30 days of the order shipment. Our address is printed at the top of the pack list that was in your order box. Please email or call us to let us know that you are returning the envelopes and ship them back to us. Once we receive the envelopes and check them in we will issue a credit to your card or account. Orders greater than 500 envelopes may incur a 25% restocking charge.

    Please Note: We do not issue credits for expedited shipping. We do not accept returns of custom printed or custom manufactured envelopes. If your custom printed or custom envelope was printed incorrectly we will, of course, reprint the envelope at our cost.

    Please check out our complete Return Policy for more information


    Q: Can I get Overnight Delivery?
    A: Yes! We do offer a variety of expedited shipping options, overnight delivery included. We ask that you try to place your order by 1:00pm (CST) to ensure we have your order ready for shipment by the time the last UPS pickup arrives. Also, although we can guarantee to have your overnight package shipped on the same day, we cannot guarantee you will receive it the next day. Once we ship your order, it is essentially out of our hands and in the hands of UPS, FedEx or the Postal Service. Unfortunately, due to treacherous weather conditions, mechanical problems, or holiday rushes, delays of shipments sometimes do occur. These delays are COMPLETELY out of our control and as always, the best policy is to plan ahead to make sure you get your envelopes on time. We monitor all overnight shipments and will email you as soon as is practical if anything comes up, but once again please keep in mind that when it comes to expedited shipping there is only so much we can do once the package has been shipped.

    If you find that you really need to place an overnight order later in the day give us a call and we can work with you to find a solution to meet your delivery need.


    Q: How soon will my order ship?
    A: We pride ourselves on shipping 98% of all in stock blank orders received by 1pm that day. If, for some reason, we don't have the envelope in stock or have some other problem with your order will will send you an email or will phone you letting you know when the envelopes will ship. Please make sure you add sales@envelopesexpress.com to your nospam list.


    Q: Can I get a Sample?
    A: We are happy to provide samples to our prospective customers. We have found that most projects can be completed with less than 3 samples. If for some reason you feel that you need more than three samples please contact us so that we can discuss your project and your purchase timeline. Please provide us with a valid email address so that we can contact you about your sample request.

    Please visit our Samples page full our full samples policy.


    Q: Can I order an odd number of envelopes?
    A: Yes. Our website is setup to show the most common quantities but if you look at the product page of the envelope you need you will see a light green box at the top of the price list. This box allows you to enter in any order quantity you want (Keeping in mind our minimum order is 10 envelopes). If you have Javascript enabled the selling price for the quantity you entered will be automatically updated.


    Q: What is the minimum envelope order I can place?
    A: Currently, our website is setup for a minimum envelope order of only 10 envelopes. If you really need less than 10 envelopes please contact us at: sales@envelopesexpress.com and we will work with you to provide a price and shipping option that makes sense for your needs.


    Q: Can i use my own UPS or FedEx account?
    A: Yes, our website has a shipping option in the shopping cart for you to choose your own UPS or FedEx account. Once you choose this option (and update the cart) you will see on the payment page where you can select the service level and provide your own account information.


    Q: How do I cancel my order?
    A: Our systems are automated so we do not offer an online means to cancel an order. If you placed an order and wish to cancel it please give us a call or email us at sales@envelopesexpress.com before 2:00pm and we will work with you to cancel the order. We can not cancel any order that has shipped.


    Q: Can I exchange my envelopes for a different size or color?
    A: We want you to be happy with your envelope purchase. If you find that you need a different color or size envelope please contact us and we are happy to arrange an exchange. We are happy to waive the 25% restocking fee for your exchange. If, for some reason, you find that you need to exchange the envelopes again we do the 25% restocking fee will apply for subsequent exchanges.

    Please check out our complete Return Policy for more information


    Q: What are your printing specifications?
    A: Please visit our Printing Guidelines page for full details about the file types we accept, printing specifications and our general Printing Guidelines.


    Q: Can I have blank lines or an Endica mark printed on my envelope?
    A: Yes, we can certainly add blank lines or an endicia (The box for the stamp or prepaid postage) to your envelope. We do NOT charge any additional fee to add either of these items to your printed envelope.

    Please visit our Printing Guidelines page for full details about the file types we accept, printing specifications and our general Printing Guidelines.


    Q: What is the difference between DIGITAL and OFFSET Printing?
    A: Offset Printing is a process where previously manufactured envelopes are sent through a press where liquid ink is applied to a printing plate and then applied to the envelope. Offset presses take longer to setup and clean up and are best suited to longer print runs. We consider 1000 envelopes or more to be suitable for an Offset run. Offset printing will produce a better quality product than Digital.

    Digital Printing is accomplished with a digital press which is very similar to a Laser Printer. Digital presses require far less setup and clean up and are well suited to smaller print runs. Digital printing excels at printing black ink on white paper in small runs. Digital printing can also print multicolor print jobs but do to the nature of how the ink is applied to the paper we suggest that you try to avoid large areas of dark ink with Digital Print Runs.

    Please visit our Printing Guidelines page for detail information regarding printing your envelope.


    Q: What kind of colors can I use on my envelope?
    A: Our Online prices are based on Black or Reflex blue printing. We can print most other PMS colors but we can not print any of the Metallic colors, the Neon color family or White. Please remember that Black is considered a color.

    Please visit our Printing Guidelines page for detail information regarding printing your envelope.


    Q: Can I submit a job for a full bleed?
    A: We are sorry but we can NOT accept full bleed print jobs. Our Digital Press can NOT accommodate a full bleed. For Offset Printing your envelope is printed from previously manufactured stock. These are then run through an Offset Press that requires at least 1/8" on all four (4) sides of the envelope.

    Please visit our Printing Guidelines page for detail information regarding printing your envelope.


    Q: Can I get my envelope printed faster?
    A: Yes, we are happy to offer RUSH printing options for most print quantities. ALL print jobs of 1000 envelopes or less qualify for for our RUSH printing options using our Digital Press. Faster printing options may be available for longer print runs that will run using Offset Presses but please contact us to discuss your needs.

    Please visit our RUSH Printing page for detailed information regarding RUSH printing options your printed envelope order.


    Q: Do you ship to Canada?
    A: Yes we are happy to ship to any Canadian destination. Unfortunately, due to the much higher cost of shipping to Canada we are unable to offer free shipping to our Canadian Customers. Our website is setup to give you an easy and fast way to figure out what the shipping costs will be to your location in Canada. Simply add the number and quantity of envelopes you might need to the shopping cart and then enter your shipping destination Postal Code in the Shipping Calculator on the Cart page. This will give you a fast and accurate cost for Shipping.

    Please Note: ALL shipments to Canada will incur Customs fees and may incur GST or other local tax. You are responsible for these fee's and they are NOT included in your shipping charges.


    Q: Do you ship Overseas?
    A: We can ship to most Overseas locations but we have found that the shipping costs are often 2 or 3 times the value of the envelopes being ordered. This tends to make the transaction expensive for our customers. If you can not find the envelope you need locally simply email us with the size and quantity of envelopes you might need along with your complete shipping address and we would be happy to provide you with a shipping estimate.


    Q: I'm a ReSeller. Do I need to pay Sales Tax?
    A: If you are a reseller in the State of Illinois you will need to provide us with an Illinois CRT-61 Certificate of Resale. You can email this form to us before you place your order and we can setup your account as Tax Exempt before you place your first order.


    Q: We are a non profit. What do we need to send you to be exempt from Sales Tax?
    A: If you are a registered non-profit in the State of Illinois please email your Tax Exempt status letter to us before you place your order so that we can set up your account before you place your first order. If you are a non-profit in any other state please consider emailing your Exempt Status letter for our files.


    Q: What happens if my credit card is rejected?
    A: If for some reason you card is not accepted by the credit card company we will send you an email from our email address: sales@envelopesexpress.com. The email will explain what the problem is and what can be done to remedy the situation. In most cases Declined credited cards can be traced to an error in either the Expiration Date or the Security Code.


    Q: What is the actual size of the envelope?
    A: The sizes we list on our site conform to envelope industry standards and refer to the outside dimensions of the envelope. The inside dimensions of the envelope will, of course, be smaller. You should always purchase an envelope that is a little larger than your insert. Example: If your card or invitation measures 6 x 6 then we would recommend a 6 1/2 x 6 1/2 envelope.

    Please note: The outside dimensions of an envelope can vary in size by 1/16 to 1/8 of an inch. This is normal and is part of the manufacturing process.


    Q: Can I specify the inside tint on my envelope?
    A: Inside tints, also know as a security lining, is a printed pattern that is on the INSIDE of the envelope. The purpose of the inside tint is to help shield the contents of the envelope (ie, a check, invoice etc) from being viewed through the envelope. We offer a blue inside tint on some of our business envelopes. The pattern of the tint and the shade of blue we use may change from order to order or even from sample to sample. Commerical envelopes are made in very large batches and the tint pattern or shade that is used is different from one manufacturer to another. If you order a commercial envelope with an inside security tint we guarantee that the tint pattern and shade will be consistent within that order but can not guarantee that the next order will have the same pattern or shade of blue.


    Q: What do you do with my information? What is your Privacy Policy?
    A: The short answer is that we will not sell or trade your information with other companies. Please see our complete Privacy Policy policy for all the details.


    Q: How do I design a Business Reply Mailer (BRM)?
    A: The Post Office has some very strict rules about the design and printing the Business Reply Mailers (BRM). BRM's can be designed directly on the USPS website. Simply follow this BRM Link. You will need to log into the Postal Service Website.
    Once you have finished your design simply email or upload your artwork to us. You can email your artwork to: sales@envelopesexpress.com.


    Q: Does it cost extra to mail a square envelope?
    A: The Post Office considers a square envelope to be non machine readable do to its shape and charges extra postage in addition to the normal postage rates. As of January 2014 the extra rate for square envelopes is 21 cents. This means that a 1oz square envelope will cost .69 instead of the standard First Class rate of .48


    Q: Why do you only offer small quantity printing for window envelopes?
    A: We use a digital press to handle smaller print runs (under 1000 envelopes). The heat of the fusing unit in the printer melts standard window materials. We do offer smaller print quantities on the #10 Window Envelope. The mills have now made a version of the #10 Window envelope with a window material designed for digital printing.


    Q: I really like your Clearance prices. Can I return a Clearance item?
    A: We offer the lowest price possible on Clearance items and still offer free standard shipping so we are unable to accept returns on Clearance items. You can always request a sample of any of our Clearance items prior to purchase.

    Please check out our complete Return Policy for more information


    Q: Do you have a Newsletter?
    A: We do send out the occasional newsletter that contains new product announcements, coupons, special offers or notices of sale items. We do NOT automatically subscribe you to our newsletter unless you are making a sample request. You can unsubscribe at anytime by emailing us that you wish to unsubscribe. You can also long into your account on our website and unsubscribe from the customer information screen. Please note that we NEVER sell or share your email with any other party. If you subscribe to our newsletter you will only receive emails from us and you can cancel at any time.


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